Frequently Asked Questions

The Questions And Answers

  • No, it is not an orphanage. A majority of the children who come to SHELTER have been admitted by one parent or a guardian who has felt that the child is in need of protection and has given permission to SHELTER to undertake that responsibility.
  • The children - or teenagers as the case may be - are usually referred to SHELTER by the Welfare Department, hospitals, organisations or concerned individuals or relatives.
  • You can call SHELTER at 603-7955 0663 for advice during office hours, from 8.30am to 5.00pm, Mondays to Fridays (except Public Holidays). You may also drop us an email to and we will respond to you.
  • The ages of the children and young people with us range from 4 to 18 years old.
  • We will arrange for scholarship/sponsorship for courses in universities/colleges if they are academically inclined. For those not so academically inclined, we will arrange for vocational training courses. We will also help them to find jobs if they choose not to pursue their studies. (We don't abandon them.) We will take care of them until they feel ready to be on their own.
  • All the children go to nearby schools. Some of the older ones had stopped schooling as a result of their disruptive experiences: We will arrange and send them to other institutions like home schooling, colleges that will teach them vocational skills, computer lessons or any area that they are capable of learning.
  • Yes, but please email your request to us at or call us at +603-7955 0663 during office hours, from 8.30am to 5.00pm, Mondays to Fridays (except Public Holidays).
  • We have set a maximum of 20 residents in each home. Rather than cramming each home with residents, we believe it is essential to maintain a good staff-resident ratio to increase the quality of care in our homes in recognition of the fact that these children need special care, observation and attention.Children up to 12 years old live in a co-educational situation. Young people from 13 years old onwards live in `boys-only' and `girls-only' homes. Each home is headed by a Home Manager (similar to the head of the house, like a parent).
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